Occasionally, browser or application privacy settings can interfere with the automatic tracking of referral links. If your friend registered using your link but is not visible in your "Invite Friends" dashboard, follow the resolution steps below.
Why is my referred friend not showing up in the app?
Tracking issues usually happen when browser privacy settings, ad-blockers, or messaging app restrictions block the automatic referral link tracking during registration. You can fix this by manually re-linking the accounts while your friend is logged in.
How to manually link a friend's referral account?
To connect your friend's registered account to your referral list, follow these steps:
Go to the App: Open the XTB mobile application and navigate to the main screen of the Invite a Friend section.
Access Invitations: Select the "Invitations" tab.
Resend the Link: Copy your unique invitation link and share it with your friend again.
Important: Use the exact same invitation link as the initial attempt. Do not generate a new link, use the one originally sent.
The best approach is to copy the link from the channel where it was previously sent (e.g., a messaging app, SMS, or email). For best results, use a different communication channel than your first attempt.
Link the Active Session: Ask your friend to log into their XTB app first, and then open the link you just sent while their session is active.
System Verification: Once these steps are completed, our system will verify the connection and automatically update your referral status.
What if the referral link has already expired?
If the invitation link appears inactive or expired in the app, do not generate a new one. Locate the original link in your communication history (e.g., previous messaging app thread, SMS, or email), copy it from there, and send it via a different messaging channel.
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